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Delivery Policy

Gravel Direct USA Delivery Policy

Ordering & Custom Requests

When checking out, please select your preferred delivery date (at least 2 business days from the date of purchase) and choose a delivery window—morning (7 AM – 12 PM) or afternoon (12 PM – 5 PM). Include any special delivery instructions to help us serve you better. A valid phone number is required so we can confirm your details—orders without one may be delayed. Our team is always happy to assist with special requests or questions.

Order Confirmation & Delivery Planning

After your order is placed, you’ll receive a confirmation email with your purchase details, payment information, and delivery arrangements. Keep this email handy—it serves as your reference for the entire delivery process.

Delivery Site Requirements

Please ensure clear site access with a minimum road width of 12 feet for our trucks. If access is restricted, we will unload materials as close as safely possible. If delivery is not possible due to site limitations, a missed delivery fee may apply.

Delivery Area & Scheduling

We service a wide range of areas, with time slots depending on your location and the materials ordered. Delivery times may shift due to availability, weather, or transport conditions. If delays occur, we’ll keep you informed every step of the way.