Return & Refund Eligibility

• Requests must be submitted within 30 days of the delivery date.

Materials must meet our inspection requirements (see below).

• Coverage includes quality issues, incorrect materials, and delivery errors.
• Each claim is evaluated individually by our experienced team.

Inspection Requirements

To qualify for a refund or return:

Inspect your materials within 48 hours of delivery.

Document any issues with clear photos showing the problem.

Report concerns promptly—issues must be proven to have existed at delivery.

What’s Not Covered

• Cancellations made within 48 hours of a scheduled delivery
• Access issues that prevent successful delivery
• Damage or changes to materials caused by environmental factors after delivery
• Claims made without proper documentation within 48 hours
• Normal color variations in rock, gravel, or soil
• Undocumented or late claims

Delivery Success Requirements

For a smooth delivery and to maintain coverage under our guarantee:

Trust & Transparency

We partner directly with local suppliers and haulers to maintain strict quality control. Our careful handling, open communication, and commitment to customer satisfaction have made Landscape Direct NW LLC a trusted name in bulk material delivery.

Policy Updates

We may update these terms as needed to improve service and maintain operational excellence.